Micheal Lamb
1119
Farman Court
Louisville, KY 40219 lamb_98@hotmail.com
315-955-9320
SUMMARY OF QUALIFICATIONS
·
Competent, innovative, and performance-driven professional seeking position in the IT field that will utilize my 3+ years’ experience.
·
In-depth knowledge of Network security systems,
applications, procedures, and techniques, personal computer hardware and
software, networking; telecommunications, applications, and configuration
management.
·
Proficient completing functional projects within time constraints.
·
Strong analytical problem solving abilities to
include Windows XP, Windows Vista, Windows 7.
·
Competent use of Active directory, Papa John’s POS, and remote desktop support, Linux and SQL to include
running scripts and updating data base.
·
Certified:
MCSA, MCITP, MCTS, Network and Security +ce
PROFESSIONAL
EXPERIENCE
Desktop/ Help Desk ILouisville, KY
HP/Fort
Knox
2015-Present
·
Responsible for receiving all telephone or automated
requests for IT assistance, ensuring that the request or problem is
accurately recorded and fulfilled within established time-frames.
·
Responsible for basic technical problems via the
telephone and resolves first line customer issues. Logs and manages calls
while utilizing the correct procedures.
·
Handles specialized functions including fulfillment and
special projects. Make appropriate and timely referrals of any requests
that cannot be immediately resolved.
Associate Field Systems Help Desk ILouisville, KY
Papa Johns2014-2015
·
Performed technical troubleshooting covering installations,
upgrades, data migrations
and middleware
performance.
·
Provided remote and on-site support to
user base, including clients,
customers and partners.
·
Took support calls and log issues into problem management
system.
·
Diagnosed
basic hardware and software problems by phone or email.
Desktop EngineerLouisville,
KY
Donan Engineering2014
·
Provided computer support services both for software and hardware.
·
Tested of computers and ensuring that computer systems are functioning properly.
·
Physical setting up of computers and software system installation for various computer
applications
and programs.
·
Identified and solved any problems
that affect
computer operating systems
·
Provided IT support service over phone, email, remote assistance.
·
Area of support include: Account Maintenance (passwords and security related issues),
Software, Web-based Applications,
Network, PC Hardware,
·
Documented,
tracked and monitored customer problems to ensure timely resolution
Helpdesk Analyst ILouisville, KY
CompuCom2013-2014
·
Provided a single
point of contact for all users to report problems and assist to raise service
requests
·
Provided first level technical and IT support to
government users for troubleshooting problems
·
Resolved problems with confirmation of government
users
·
Obtained guidance from Tier II analyst to resolve complex issues.
·
Responded quickly to emails and phone calls with resolutions or temporary fixes to
maintain government workflow
until permanent
solution is found.
Systems AdministratorFort Drum, NY
United States Army2010-2013
·
Managed Exchange Server 2003
file
server, server backups, active directory users and computers.
·
Monitored
local domains and enforce local security policies.
·
Utilized
various Microsoft Programs to include
Office 2003/2007, Server 2003/2008, Remedy Trouble Ticket Software and Retina Vulnerability Scan.
·
Troubleshoot and maintained
active directory users and computer accounts.
Generator Repair TechnicianFort Story, VA
United States Army2007-2010
· Overhauled of Power-Generation equipment, internal combustion engines and associated equipment
up
through 200KW
· Maintained and repaired motors, generators, switchboards, and control equipment.
· Detected and located grounds, open circuits, and short circuits in power distribution cables.
· Identified issues using,
wire diagrams, technical guides and schematics to
locate damaged parts of generators and control equipment.
· Provided technical guidance and
train personnel on how to
repair electrical generation equipment
and engines, detect and locate grounds and identify wiring issues using Principles
of
Electrical and Electronic circuitry.
Signal Support Systems SpecialistFort Campbell, KY
United States Army
1998-2001
· Installed, operated, and maintained
military radio systems and tracking devices.
· Network integration using classified
and
unclassified
communication equipment as needed.
· Diagnosed electrical or mechanical problems.
· Performed maintenance
and repairs following detailed procedures in technical manuals,
publications, wire diagrams and schematics.
EDUCATION
Brown Mackie College
Louisville, 2016
A.S.
Computer Networking and Applications
Brown Mackie
College Louisville, May 2017
A.S
Business Management
CERTIFICATES & SECURITY CLEARANCE
CompTia Network+ ceJul 2013
CompTia Security+
ceJun 2013
Microsoft Certified Solutions
Associate: Windows 7
(MCSA)May 2013
Microsoft Certified IT Professional: Windows 7 (MCITP) May 2013
Microsoft Certified Technology Specialist: Windows 7 (MCTS)July 2011
HDI Customer
Service
Representative
July 2015
Security Clearance (Government issued SECRET clearance)Current
ADDITIONAL WORK EXPERIENCE
Bell Captain
Louisville,
KY
Marriot Hotel2005-2006
Custodian
Hopkinsville,
KY
Jennie Stuart Medical Center 2003-2004